Terms of Use

ODOO24 (the “Service”) is managed Odoo Community hosting provided by WEBA24. By signing up and creating a server you agree to these terms.

You own the data you put into Odoo and are responsible for its content and legality.

The Service runs on a subscription. Available periods: monthly, semi-annual (−5%) and yearly (−10%). Prices are in euros.

Your server is provisioned once payment is received. You can pay by card or by bank invoice.

You can upgrade your plan anytime. Price changes for active subscriptions are announced in advance.

On the Business plan you can create a dev/test copy of your server — a full copy of your data, cheaper than prod (−50% of the plan; both copies, dev+test, together — 80% of the plan).

Copies have no automatic backups and are neutralized: they don't send email or run automations, so your real customers aren't affected.

You can delete a copy anytime yourself — the unused remainder of the payment is returned as account credit, applied to future payments. An unpaid copy is automatically deleted 3 days after it stops.

A tested copy can be promoted to prod — its data replaces your working server. We automatically back up prod before the replacement.

Servers run on cloud infrastructure located in the European Union.

Each client gets an isolated environment with its own subdomain and SSL certificate.

To run the Service we process: account data (name, email), technical logs and server metrics, and payment data. The content inside your Odoo (your customers, documents, etc.) belongs to you — we process it only as a technical operator to deliver the service.

Data is stored on infrastructure located in the European Union. We share with third parties only as needed for the service: the payment provider (for payments) and the mail relay (for service emails). We do not sell your data.

Security: encrypted connections (TLS), an isolated environment per client, daily backups. Staff access only when needed for support.

Account data is kept while the account is active. Once a server is permanently deleted, its data and backups are removed (see the non-payment and backups sections above).

For the data inside your Odoo, you are the data controller and WEBA24 is the processor, acting on your instructions to provide hosting. For your account data, WEBA24 is the controller.

You have GDPR rights: access, rectification, erasure, restriction of processing, and portability. To exercise them, write to our data-requests email (see “Company details”).

A Data Processing Agreement (DPA) is available on request. We notify you of data incidents affecting you without undue delay.

By default we provide Odoo Community with all modules. Odoo Enterprise is available on request (Enterprise plan): we connect it with your license or help you obtain one.

Support in Ukrainian and English. Requests go through tickets in the dashboard and the Telegram bot (available on all plans): instant answers to common questions, plus an operator on request. Response time depends on your plan.

A paid period is non-refundable. You can stop renewing at any time — the server keeps running until the end of the period you already paid for.

You may not use the Service for unlawful content, sending spam, or actions that deliberately overload or harm the infrastructure or other clients. We may suspend a server in case of abuse.

We may update these terms. The current version is always available on this page; we notify clients of material changes.

Service provider: [legal company name], [registration number], [registered address].

Email for inquiries and data requests: office@weba24.com.

Questions about the Service: office@weba24.com. More on the “Contacts” page.